Refund policy
Returns & Refunds
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and unaltered, and in its original packaging.
To start a return, please contact us using the contact details provided on our website. Returns sent back to us without first requesting a return may not be accepted.
Return Shipping
Return postage costs are the responsibility of the customer unless the item is faulty or incorrect. We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
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Items that have been used, altered, or sewn on
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Custom or made-to-order items (where stated)
Please get in touch if you have questions or concerns about a specific item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Original shipping costs are non-refundable unless the item is faulty or incorrect.
Colour & Measurement Information
Colours are shown as accurately as possible, but may vary depending on screen settings. Measurements are provided as accurately as possible and are for guidance.